We developed an innovative floor plan creating workstation clusters encircling managers for maximum visual contact between managers and staff. This layout also created flexible boundaries between units and allowed organizational changes with only minor physical revisions. Access flooring was used throughout the office areas to allow easy change of power and cabling.

Redundant generators were used for backup power. An UPS system served each customer service work station and the telephone switch room. The frequent power outages never disrupt the customer service function. The HVAC system has redundant components to provide year round cooling, even while major maintenance is being performed.

Computer applications and our systematic process were used extensively to ensure a high efficiency and effectiveness during design and documentation phases. This allowed us to meet what would otherwise be impossible deadlines.

Three years after occupancy, Universal Card won the coveted Malcolm Baldridge Award for quality - an accomplishment that management attributed in large part to their supportive facility.